Privacy Statement

Last updated January 25, 2026

Your privacy is important to Rackmore FZ-LLC (hereinafter “RACKMORE”). This Privacy Statement explains how RACKMORE collects, uses, stores and protects your personal information (“Data”) in connection with the website https://rackmore.com and the services provided through it.

Please read this Privacy Statement carefully. By accessing or using our services, you agree to this Privacy Statement.

How RACKMORE collects information about you

In general, RACKMORE only collects and stores Data that you voluntarily provide and that is necessary to provide the services you have ordered or to respond to your inquiries.

RACKMORE may collect your Data when:

1. You order a service from RACKMORE.

2. You participate in a RACKMORE survey.

3. You subscribe to newsletters or marketing communications.

4. You request information or contact RACKMORE with a question, comment or complaint.

5. You submit an abuse notification.

6. You use the RACKMORE network, infrastructure or services.

In addition, RACKMORE may collect or share Data to the extent permitted by law with fraud-prevention agencies, referral partners or credit reference agencies.

What types of information RACKMORE collects

1. Identification and contact details such as your name or company name, address, VAT number (if applicable), phone number and email address.
   RACKMORE may also collect technical data such as IP address, ISP, browser type and version, referring URL and website activity logs.

2. Account-related information, including services ordered, domain name registrations, assigned IP addresses, customer ID, invoices, payments and service usage.

3. Communications with RACKMORE, including emails, support tickets, chat transcripts and call recordings.

4. Payment-related information such as transaction IDs, payment dates and payment method metadata. Full payment card details are not stored by RACKMORE.

5. Information provided in the context of abuse reports or suspected violations of RACKMORE policies.

Why RACKMORE processes your personal information

RACKMORE processes Data for the following purposes:

1. Processing orders and providing services.

2. Sales, marketing and customer relationship management, including newsletters, offers, quotes and customer satisfaction analysis.

3. Communication with customers, including:

• service-related information;

• order, billing and payment communication;

• technical support;

• complaint handling;

• responding to inquiries.

4. Financial administration, including invoicing, payment processing, debt collection and credit risk assessment.

5. Investigating and handling suspected violations of RACKMORE’s General Terms and Conditions or applicable law.

6. Ensuring security, fraud prevention and infrastructure protection.

7. Legal compliance and legal proceedings, including:

• responding to lawful requests from authorities;

• complying with data retention obligations;

• protecting the rights of RACKMORE and third parties.

Data sharing

RACKMORE may share your Data, where legally permitted or required, with the following parties:

1. Partners or service providers involved in delivering the services you have ordered.

2. Credit reference, fraud prevention or business scoring agencies.

3. Domain name registries, where domain services are provided.

4. Debt collection or recovery agencies.

5. Law enforcement authorities, courts or regulators where required by law.

6. Affected parties in abuse or legal complaints, where required by law.

RACKMORE does not sell personal data.

Data security

RACKMORE applies appropriate technical and organizational measures to protect Data against unauthorized access, loss, misuse or alteration. Data is only accessible to authorized personnel and trusted service providers on a need-to-know basis. Encryption and other industry-standard safeguards are used where appropriate.

Cookies

RACKMORE uses cookies and similar technologies to analyze website usage and improve functionality. Cookies do not directly identify you as an individual.
The website uses analytics tools such as Google Analytics to collect aggregated usage data. You can manage cookie preferences through your browser settings.

Data retention and deletion

RACKMORE retains personal data only for as long as necessary to fulfill the purposes described in this Privacy Statement or to comply with legal obligations. Data is deleted or anonymized once it is no longer required.

Your rights

Under applicable data protection laws, you have the right to:

1. Request confirmation whether RACKMORE processes your Data.

2. Access your personal Data.

3. Request correction or deletion of inaccurate or outdated Data.

Requests can be submitted by contacting [email protected].

Changes to this Privacy Statement

RACKMORE may update this Privacy Statement from time to time. Continued use of the services after changes take effect constitutes acceptance of the updated statement. RACKMORE recommends reviewing this page periodically.

Contact

If you have questions or concerns about this Privacy Statement or data protection practices, please contact us at:
[email protected]